Customer Success Manager place | Jobs with Virtelligence

Customer Success Manager place Accepting Candidate

Location: Islamabad Capital Territory Country: Pakistan
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Amanda Parker

Amanda Parker is recruiting this position.

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Job Description

This is a sales and client relationship role, not technical support.

 

What you will do:

  • Develop trusted advisor relationships with decision-makers and executive buyers in each account.
  • Manage a team of Customer Support Reps and work on their day to day KPI
  • Understand your clients' strategic goals and develop plans to partner on these goals.
  • Ensure customers are leveraging the platform to deliver business value.
  • Prepare and execute customer success plans.
  • Assess risk in renewing existing contracts.
  • Lead efforts to turn around at-risk accounts
  • Introduce new features and best practices to customers.
  • Manage the client on-boarding process: have a strong knowledge of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholders.
  • Responsible for key customer success metrics, including customer churn and renewals

 

What you should have:

  • A Bachelor’s degree is a must
  • At least 5+ years of experience in a client success role and/or account management role
  • Attention to detail and ability to produce highly accurate analysis
  • Excellent verbal and written communication skills
  • Extremely strong presentation and communication skills
  • Polish and credibility with C-level executives

 

  • Status:
    Accepting Candidate
  • Skills

    Client Success Role: 5 years

    Account Management: 5 years

    C-level Executives: 5 years