Blood Bank Supervisor | Jobs with Virtelligence

Blood Bank Supervisor Cancelled

Location: Georgia Country: United States
David Blair

David Blair is recruiting this position.

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Job Description

  1. POSITION SUMMARY:
 
The Department Supervisor supervises MLT’s and MT’s in a wide range of duties that includes producing timely lab results, performing and documenting quality control, proper utilization of supplies, assures compliance with state, OSHA, CAP, TJC and other agency guidelines.  Delegates and reviews testing of MLT’s and MT’s, assures competency of all testing personnel, performs staff evaluations, accepts responsibility for accuracy of results and reviews test results. Performs the duties of a technologist as needed.
 
  1. QUALIFICATIONS:
 
  1. Education
  1. Bachelor’s degree in Medical Technology OR
                        a. Associate degree in Medical Laboratory Technology AND Bachelor’s in related field OR
b. Associate degree in Medical Laboratory Technology AND currently enrolled in Bachelor’s program.  Must complete within 2 years of assuming the Supervisor role.
 
  1. Experience
  1. Minimum of 5 years experience as a registered Medical Technologist

  1. Licensure/Certification
  1. Registered Medical Technologist/Medical Laboratory Scientist (ASCP)
 
  1. Interpersonal requirements
  1. Possesses strong verbal and written communication skills, has a commitment to customer service.
  2. Communicates effectively with all applicable customers and age groups.
  3. Possesses excellent interpersonal and management skills.
  4. Develops and maintains professional working relationships with physicians, phlebotomists, clerical, technical and nursing staff.
  5. Handles multiple tasks in a timely manner.
  6. Pays attention to detail, even in stressful situations.

III.        JOB RELATIONSHIPS:
 
  1. Responsible to:
  1. System Director, Laboratory Services
 
  1.  Employees supervised:   
  1. Lab Assistants
  2. MT’s
  3. MLT’s
  4. Phlebotomists
 
  1. OSHA CLASSIFICATION:  1


V.         ENVIRONMENTAL AND JOB HAZARDS:
           
            Direct contact with blood and/or body fluids

VI.        TYPICAL PHYSICAL DEMANDS:

            Moderate walking, prolonged standing.  Requires full range of motion for bending and lifting.
Requires use of microscope and computer terminal.  Requires normal hearing and vision range.

VII.       ORGANIZATION WIDE SERVICE STANDARDS:
 
  1. Dignity
  1. Shares customer information in private and only with those who need to know.
  2. Conducts personal conversations so customers are unable to overhear.
  3. Protects privacy, modesty and dignity of customers.
  4. Knocks and listens for permission to enter before opening any closed door.
 
  1. Attitude
  1. Demonstrates friendliness and courtesy by smiling and speaking when passing through facilities.
  2. Words and actions positively support Floyd at all times.
  3. Embraces the brand promise to consistently provide services and resources that are Well Beyond Expectations, including the presentation of the Floyd logo and other brand elements.
 
  1. Nurture
  1. Demonstrates teamwork by working together with all staff members to take care of customers.
  2. Takes the initiative to assist co-workers with tasks, needs or other projects.
  3. Recognizes the efforts of co-workers by giving encouragement and praise.
  4. Demonstrates concern for emotional and spiritual needs of customers and co-workers.
  5. Identifies opportunities for the team to improve quality of services, reduce waste and/or improve customer satisfaction.
 
  1. Communication
  1. Acknowledges customers by name, makes eye contact, and asks, “How may I help you?”
  2. Introduces self and gives summary of professional certification and experience.
  3. Manages customers’ expectation for Duration of their encounter/experience.
  4. Explains step by step what will happen, answers questions, and leaves contact information.
  5. Thanks customers for choosing Floyd.
  6. Provides positive and active communication about customers to co-workers.
  7. Practices active listening to the customer, repeating back what they said and answering questions to be sure they were understood.
  8. Uses Words that Work in customer interactions.
  9. Encourages customers to speak up with questions or concerns.
  10. Answers phone in a friendly tone with name, department, and “How may I help you?” Asks permission to place caller on hold and transfers calls appropriately.
 
  1. Environment
  1. Helps keep all areas of the facility clean, organized and uncluttered.
  2. Promotes the healing environment by keeping voices low and minimizing environmental noise in the facility (carts, doors, pages, etc.)
  3. Take immediate action to correct facility problems.
  4. Picks up litter when passing through the facility.
 
  1. Responsiveness
  1. Personally escorts customers to the location they need.
  2. Promptly and appropriately addresses patient/family concerns and complaints.
  3. Utilizes appropriate Service Recovery techniques to correct customer dissatisfaction.
  4. Keeps customers informed about the time they can expect service and proactively communicates delays.

VIII.       STANDARDS OF PERFORMANCE: ROLE SPECIFIC
 
  1. Performs quality work. 
  1. Demonstrates thorough technical knowledge of each area supervised.
  2. Produces accurate results.
  3. Responsible for Quality Control review or delegation of review.
  4. Responsible for Quality Control Peer review programs.
  5. Maintains acceptable proficiency tests scores.
  6. Documents investigation and corrective actions for unacceptable PT results.
  7. Utilizes delta checks to follow up on significant changes in patient results.
  8. Reviews quality control and assures corrective actions is taken and documented.
  9. Demonstrates thorough knowledge of instrumentation and performs maintenance and troubleshooting.
  10. Assures the review of pending lists at end of each shift.
  11. Produces test results within established turnaround times.
  12. Responsible for biennial review of policy and procedures.
  13. Develops or assists with development of departmental policies and procedures.
  14. Refers abnormal results to pathologist, nursing staff, or physician as required by policy.
  15. Follows all Joint Commission, CAP, State of Georgia and other regulatory guidelines and standards.
  16. Provides technical and workflow oversight and guidance to employees under their supervision.


B. Promotes staff development.
  1. Assists employees with professional growth and development in the laboratory.
  2. Recommends continuing education.
  3. Effectively delegates responsibilities and duties to employees.
  4. Evaluates competency of testing personnel under their supervision.
  5. Completes evaluation and documentation of staff performance on time.
  6. Coaches, counsels and disciplines employees as necessary.

C.   Displays a sense of cooperation in daily work relationships.
  1. Maintains proper relationship with medical and nursing staff.
  2. Adapts well to change.
  3. Modifies work schedule as needed.
  4. Supports laboratory and administrative goals and objectives.
  5. Follows hospital and laboratory policies and procedures.
  6. Maintains proper attendance.
  7. Follows posted schedule and submits earned time requests according to policy.

D.    Demonstrates good interpersonal skills and a positive attitude.
  1. Demonstrates effective communication skills.
  2. Promotes teamwork.
  3. Demonstrates a courteous, professional demeanor.

E.      Maintains a high level of productivity.
  1. Effectively uses allotted time and resources.
  2. Demonstrates a high degree of organizational skills.
  • Status:
    Cancelled
  • Skills

    Registered Medical Technologist/Medical Laboratory Scientist (ASCP): 2 years

    Blood Bank Supervisor: 2 years

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